How to order & Delivery
Our whole inventory is available both from our online shop and our brick & mortar shop located in Punavuori district in Helsinki, Fredrikinkatu 31 (courtyard).
Checkout is a secure payment method for you. We have a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is part of OP Group.
The Checkout payment service delivers your payment to the merchant. If you have Checkout Finland Oy on your bank statement or credit card bill, we have forwarded your payment. The online shop acts as a marketer for products and services and as a supplier of products to the customer. The e-commerce takes care of the trade-related statutory and other self-defined obligations. If you want to advertise or return a product, you should contact the online store where the product was ordered.
You have access to payment buttons from all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Savings Bank, Cooperative Bank, POP Bank, Savings Bank, S Bank and Ålandsbanken. As your payee, Checkout Finland Oy will appear as your payee, we will pass your payment on to the online merchant. From the online store, you are directed directly to your bank to make a secure payment. Checkout Finland also offers the opportunity to pay with a bank transfer form.
Credit card payments
You can pay online at Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express. The online shop uses Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.
Checkout is shown as a payee on a card invoice and passes the payment card payment made by the customer directly to the merchant. Card payment is done securely on a secure payment form and the payment card information is not stored in e-commerce systems.
Mobile Payment Pivo, MobilePay, Masterpass, and Transfer are application-based services that allow you to pay for online purchases from your account or card card by accepting a payment in that application. In addition, Pivo is successful in transfer payments, so you can accept a payment in any application that supports Transfer.
Payment terms are available on MobilePay's website: mobilepay.fi/asiakastuki/ehdot
Master Pass Payment
terms are available on Masterpass: masterpass.com/assets/pdf/masterpassoperatingrules.pdf
Conditions applicable to transfer charges:
- OP General Euro Payment
If you’re in Helsinki, you can also choose pick up from our shop for your order without additional shipping costs.
We try to ship out all orders placed before 4pm the same day. Shipping to most EU countries is 2-5 work days. Outside EU depending on location, usually within 4-8 work days. Orders placed on weekends are shipped out always on Mondays. You will always receive a tracking code from us when your order has been shipped out.
Shipping costs to your destination will be automatically calculated at check out.
- Pick up from store = 0€
- Finland order over 80€ = 0€
- Finland order under 80€ = 5€
- PARCEL CONNECT AREA 1 = 10€
- PARCEL CONNECT AREA 2 = 15€
- Czech Republic
- PRIORITY SHIPPING EUROPE = 20€
- PRIORITY SHIPPING - OUTSIDE EUROPE = 40€
COVID-19 AFFECTS INTERNATIONAL DELIVERIES
Please note we send all of our online orders with Finnish Post. Because of COVID-19 there has been occasional delays on shipping especially on shipments outside Europe, and depending on countries' COVID-19 situation there's also been occasional delays inside Europe.
Please understand once we've shipped your products and you have received the tracking code, we have done our part of the shipping process and unfortunately we are not capable of speeding up the delivery. So please expect possible delays on shipments and please be ready to work with your local post office helping to get the shipment faster to you if the tracking gets stuck at some point of the shipment process.
We are terribly sorry about this but hopefully you understand the possible shipping delays are not caused by us.
If you have any questions how to order or about your placed order, please send us an email firstname.lastname@example.org